How can I place an order on Pets Place?
-To place an order, simply browse through our product categories, select the items you wish to purchase, and add them to your cart. Proceed to the checkout page, provide your shipping and payment details, and confirm your order. Once your order is placed, you will receive an order confirmation via email.

What payment methods do you accept?
-We accept credit cards, Visa, Mastercard, American Express. We also offer secure payment options such as Apple Pay or Paypal for your convenience.

How long does it take for our order to arrive?
-This depends the deliver address In the US and United kingdom, the product should arrive between 5 - 15  business days. (Other Countries may take 15-30 dias).

What is your return policy?
-We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@petsplace.site.

How can I track my order?
-Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the respective shipping carrier's website.

Can I cancel or modify my order after it has been placed?
-We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, we cannot guarantee that changes can be made after an order has been processed.

How can I contact your customer support team?
-You can reach our customer support team by visiting the "Contact Us" page on our website, you can also find our customer support email address on the same page.